management today
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| description |
A one workshop aimed at developing the communications ability of staff. |
| who should attend | Those who recognise the need to improve both written and verbal communication. |
| features |
The key ingredients for successful communications • How our attitude is crucial Verbal Communication • Communication styles • Selling the message • The importance of eye contact • Identifying with your audience • Body language. Reading it and using it. • Controlling the conversation • Verbal praise & Criticism Written Communication • Accuracy • Brevity • Clarity • Presentation • Rules of writing |
| format |
Tutorial style presentation of concepts & techniques. Full delegate participation in practical exercises and group work. Exercises to help delegates apply principles in their own organisation. Delegate talks with feedback. |
| benefits |
• Clearer communication • Less misunderstandings • Improved business efficiency |
