teambuilding/total customer focus
|
|
|
| description | A one or two day workshop focused on improving internal customer relationships to improve the service given to the external customer. This is great for office team building and corporate team building. The workshop demonstrates the need for team working and keeping the focus on both internal and external customer requirements. It is designed to provoke and stimulate fresh thinking on accepted work practice, to identify practical ideas to be applied immediately in the workplace. |
| who should attend |
People of all levels from related departments. Any organisation that realises the importance of customer contact and is seeking to perform more professionally to achieve outstanding success. |
| features |
The Customer Focus Providing customer care. What we mean by ‘customer care’ and the golden rules. The ten commandments of ‘customer care’· Customer expectations – how to exceed them. Processes and the Internal Customer Supply Chain What is a process? Process owners Process identification How what we do affects the overall success of the company Delighting our ultimate customer Team work and the internal customer. Identifying Opportunities to Improve our Service Brainstorming how we can improve our service to our internal customers, to improve the overall care provided to the external customer. Agreeing requirements between departments. Owning and action planning identified improvements. |
| format | Tutorial
presentation of ideas and concepts with delegate participation
encouraged, to identify where the concepts can best be applied
in the workplace to improve results. Team working and customer care practical exercises to demonstrate the need for team working, using people to their strengths, and keeping the focus on customer requirements. |
| benefits | Improved
business results through more professional contact with customers Increased delegates' confidence in their own ability Increased understanding of the importance of the internal customer chain Company perceived as being more caring, reliable and professional by its customers. |
